IBM Sterling Partner Engagement Manager (PEM) is a software based engagement system that enables faster onboarding, collaboration, interaction, monitoring, management, and visibility into the interactions between companies and their partners, customers, and suppliers.
Efficient, automated onboarding & management of partners, suppliers and customers
For companies operating in today’s hyper-connected global economy, the performance of their business depends on connections with partners, suppliers and customers. How well they manage these relationships, from selecting the right partners to effectively collaborating with them, can directly impact revenue growth and profit margins. Today, for most companies, these relationships are orchestrated across multiple systems, tools, and networks, and involve a heavy reliance on resource-intensive and error-prone manual processes. As the global and digital nature of business intensifies, companies face pressure to move towards a more digitized, centralized, and unified infrastructure for their
business ecosystems.
IBM Sterling Partner Engagement Manager (PEM) is a software based engagement system that enables faster onboarding, collaboration, interaction, monitoring, management, and visibility into the interactions between companies and their partners, customers, and suppliers. PEM significantly reduces the time and resources required to onboard new partners while enhancing the ability to manage and maintain relationships with existing partners. By standardizing and automating processes, PEM helps to reduce costly manual errors and increases efficiency by enabling partners to maintain their own records.
PEM Capabilities
PEM) provides capabilities needed to enable the efficient, automated onboarding and management of suppliers and customers. and
engage them in collaborative workflows. PEM also provides capabilities to define and customize processes and activities and set the steps and approvals for those activities or processes. PEM provides the capabilities and framework to enable companies to:
- Centralize Onboarding
through an extensive workflow with role-based control and user delegation capabilities.
- Leverage Visual Business Process design
- Provide Trading Partner Self-Service
Through a portal where both business users and partners can self-onboard and self-administer, related communications profile information, without IT involvement.
- Create and Manage Campaigns
- Visibility
- Containerized Deployment
where PEM allows you to choose between hositng PEM in your data center or the cloud provider of your choice depending on your IT strategy and data security requirements.
- Support for multiple endpoints
and provide a consolidated view of a partner’s different transmissions and endpoints.
- Support for EDI envelopes and document testing
is available with the PEM Standard Edition allowing you to complete full end to end onboarding of your partners from connectivity through document testing and certification.
- Certificate and password management
allows you to set up processes to monitor the partner certificate expirations and with the PEM Standard Edition, you can also monitor and update your partner passwords through PEM.