What Our Clients Say
“The Pragma Edge team’s collaboration and expertise were key to the success of our Sterling Integrator update project. Their ability to navigate complex processes and execute a seamless cutover with minimal disruption to our customers was truly impressive. We value the strong partnership we’ve built with Pragma Edge and look forward to achieving more milestones together.”
Steve Marshall
CIO, Ingram Content Group.
Introduction
At Pragma Edge, we believe that strong partnerships lead to meaningful outcomes. Our collaboration with Ingram Content Group, a leading producer and distributor of print and digital content, reflects how the right integration strategy can help enterprises operate with greater efficiency, reliability, and scalability.
The Challenge
Ingram Content Group operates within a highly dynamic publishing and distribution environment. They required a solution that could:
- Simplify complex system architectures
- Support seamless partner onboarding
- Improve database performance
- Ensure scalability for future growth
The focus was clear: reduce operational complexities, improve efficiency, and enable automation without disrupting ongoing business.
The Solution
Pragma Edge worked closely with Ingram Content Group to redesign their integration framework and deploy key technologies that aligned with their business objectives. Our approach combined deep technical expertise with a commitment to operational excellence.
Value Highlights
- Faster integration timelines:Streamlined onboarding accelerated deployment cycles.
- Lower operational effort:Automated processes reduced manual interventions and improved efficiency.
- Improved customer experience:Enhanced visibility and smoother order management for Ingram’s partners and retailers.
- Scalability for growth:Flexible integration framework supports expansion without rework.
- Stronger business continuity:Predictive monitoring minimized risks and ensured uninterrupted operations.
- Trusted partnership:Collaborative execution aligned with Ingram’s long-term business goals.
How Our Team Made It Happen
Srikanth Korada - Build Architect (Infra/Application)
"We streamlined deployments with simplified flows for applications and partner onboarding, integrated secure connections through proxy servers, and introduced PEMCM for a better user experience. We also enabled external partner onboarding with PEMSTD and the IANN ChatBot, added IANN Monitor for proactive alerts, and migrated the database from Oracle to MSSQL to improve performance."
Avinash Chinta - EDI Architext (BPs Development and Partner Onboarding
“We reviewed the existing flows and configurations to design new setup configurations within PEMCM. For external partner onboarding, we enhanced automation and workflows to create smoother integrations and an improved partner experience.”
Raghavendar Rao J – DB Architect (Database)
“To increase performance and scalability, we migrated the platform from Oracle to MSSQL. All SQL statements and database objects were optimized to ensure compatibility and deliver smooth, reliable operations in the new environment.”
Previous Topic
Installing IBM Maximo APM - Asset Health Insights
Parent Topic
IBM Maximo Application Suite Overview