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Sterling B2B Integrator - Help Links and Tools

Sterling B2B Integrator - Help Links and Tools - A good understanding of Sterling B2B Integrator navigation will enhance your experience with the product.

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Many tools and links provide access to various help information in theIBM® Sterling B2B Integratorinterface.

The following table describes the tools and links that provide access to various help information in theIBM Sterling B2B Integratorinterface:

Help Link or ToolDescription
Support icon Displays the Technical Support Contact Information page, which provides:
  • A link to the Customer Center
  • Current product versions (for your reference when reporting problems)

    After a product update, the version number that is displayed depends on the availability of a new license file. If a new license file is available (upgrade),IBM Sterling B2B Integratordisplays the latest point version. If a new license file is not available (patch), IBM Sterling B2B Integratordisplays the same point version with the latest build number.

  • A link to the Customer Reference Guide, where you can view the Technical Support contact information
  • The Utility to upload case data to theIBM Sterling B2B Integratorsupport link, which allows you to submit a support request to tehcnical support team
Help icon Opens a separate window to display the online documentation library.
Page Information icon (Side Help) Indicates instructions (printed next to the icon) about using the interface page you are on or the information displayed on the page.
Related Steps icon (Side Help) Displays page information (Side Help) to indicate the steps related to completing the procedure you are in.
Support Case ToolEnables you to submit a support request to the techical support team. You can access this tool using one of the following methods:
  • Click the Support icon. ClickUtility to upload case data toIBM Sterling B2B Integrator support.
  • In the Administration Menu, selectOperations>System>Support Tools>Support Case.

Online Documentation Library

The online documentation library is a Web-based hub for all the documentation that pertains toIBM® Sterling B2B Integrator. All product documentation that pertains to IBM Sterling B2B Integratoris available from the documentation library, for online viewing and downloading.

  • Search the content using words, phrases, or boolean (and, or, and and not) criteria
  • Browse the documentation online
  • Download PDF copies of the documentation

Access the documentation library by clicking the Help icon () in the Administration Menu.

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Associated External Applications

Parent Topic

Navigating Sterling B2B Integrator​

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