New features and capabilities in version 9.0 of Maximo IT can help your organization achieve greater efficiency.
The Service View and Service Insights application provides users with capabilities to access, create, and oversee services within the offerings catalog. Service View functions as a centralized repository where comprehensive details about services are stored. This consolidated platform enables users to harness service-related insights, promoting business efficiency and streamlined operational management.
API access is enabled for Service view for users to view, create, and, update a service in the offerings catalog. With this integration, users get the opportunity to view and update Maximo IT service details data as OSLC consumers.
Watson virtual assistant is enables Self Serve users to connect with a virtual assistant to get their issues resolved faster. End-users can chat with a Watson agent to get a solution to their problems without having to wait for their ticket to be actioned.
Maximo IT can be integrated with Slack to support better cross-functional ticket handling and updates. End-users can use Slack application to directly update and fetch status for their raised tickets in Maximo IT without having to do it from Maximo IT interface. Slack integration enables users to check on and update their tickets quickly.
Self Serve application now offers Asset view for veiwing assets and raising service requests for particular assets that are assigned or associated to them. Asset view serves as a single stop view for all assets for a user and makes it easier to take action on a particular asset based on their business need.
Self serve application can be accessed on a mobile device such as Smartphone and tablet with a mobile responsive view making it efficient for the users to raise tickets and service requests for assets and services on the go.
Maximo IT 9.0 is now compatible with Transportation and ACM applications. Maximo Application Suite users and Manage users can leverage Maximo IT functionalities along with the features of Transportation and ACM to manage a comprehensive range of IT processes, services, and assets for multiple customers.
Maximo IT AppPoints can be appended with an existing license files with AppPoints to enable supported functionality in Maximo IT application.
Implementing Software Asset Management and License Management helps an enterprise not only identify what software assets it has, but also derive greater operational efficiencies and cost savings.
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IBM Maximo Application Suite Overview