Frequently asked Questions

The following IBM Control Center frequently asked questions and answers provide you with general and frequently used or required installation, configuration, and replication-related information.

IBM Control Center

Pragma Edge services help monitor the Smarter Commerce Activity, Manage and Monitor file transfer activities, Process activity, Server Activity, Develop reactive and proactive alerts, notifications.

Get out of reactive fire-fighting mode. Proactively address issues and achieve your SLA commitments with confidence. IBM Sterling Control Center Monitor tracks the critical events across your B2B and managed file transfer (MFT) infrastructure for improved operations, customer service and B2B governance. It applies rules to alert key audiences when there is a problem with a server, process or transfer. Actionable dashboards are customized for various types of users.

Read the following IBM Sterling Control Center frequently asked questions and answers.

The IBM Control Center engine must be running for users and administrators to have access to the console and manage servers. On Microsoft Windows operating systems, the engine is set at installation to start automatically. This setting can be changed so the engine starts manually. The engine can also be set to start automatically on UNIX operating systems

You can log into IBM Control Center from a console or a web console.

  • Logging in from the computer where the engine is installed
    You can start the full-functioned IBM Sterling Control Center Console and log in to IBM Control Center from the computer where the IBM Control Center engine is installed.
  • Logging in through Java Webstart
    You can start the console and log in to IBM Control Center from any computer by using the IBM Control Center Launch Page. Starting the Console through Java Web Start from the IBM Control Center Page gives you full Console functionality.
  • Logging in through the web console
    You can start the web console and log in to IBM Control Center by using the IBM Control Center Launch Page.
  • Reconnecting to the engine after a service interruption
    If the IBM Control Center console is disconnected from the IBM Control Center engine, the system automatically attempts to reconnect.


  • Select IBM Control Center > Change Password.
  • Type your old password. This field is case-sensitive.
  • Type your new password. This field is case-sensitive.
  • Type your new password again.

Click Upd… (Update).

Yes, IBM® Control Center provides benefits for each server type supported.

  • FTP servers, MQ MFT, QuickFile, Sterling Connect: Express, Sterling Secure Proxy, Global Mailbox, Sterling File Gateway, Sterling B2B Integrator, Sterling Connect: Enterprise, Sterling Connect: Direct File Agent, Sterling Connect: Direct.

IBM® Control Center Monitor 6.2 delivers new features and enhancements:

  • Redesigned web user interface with improved usability, quick access menus, and expanded capabilities updates many functions from the Classic Console to the more modern web interface
  • Common install and login page for both Control Center Monitor and IBM Control Center Director
  • Common user administrative capabilities to effectively manage users and their permissions
  • System health check feature to monitor the application performance and drill down the performance metrics for fine-tune results
  • Native reporting capabilities for standard reports about key metrics

Control Center Director 6.2 delivers new features and enhancements, including new capabilities to deploy and configure new IBM Sterling™ Connect: Direct® nodes from Control Center Director.

System health check feature: Monitor the application performance through a new configurable dashboard widget and drill down to the detailed performance metrics to track and fine-tune the application performance based on the requirements.

To meet your business needs, IBM Control Center provides changes to existing features.

Users that are administrators can now edit the following configuration property files in the IBM Control Center web console by clicking their user name, and then clicking System configuration > Properties:

  1. CCEngineService.xml
  3. fgEventCodes
  4. gis.conf
  5. loginPolicy.xml
  6. passwordPolicy.xml
  7. ReportService.xml
  8. snmpAdaptorWrapper.xml
  9. TimeZones.xml
  10. statRecordIds

IBM Control Center no longer supports the platform configuration table.

  • Defines rules for events similar to email inbox rules, for example, send a notification when a server goes down or a transfer is late
  • Includes monitor this, which provides a streamlined way to create rules based on file transfers or processes and gives you simplified options 
  • Defines match criteria and trigger actions 
  • Monitors events, such as a failed file transfer, as well as expected events that don’t happen, such as a file not being sent 
  • Defines schedules, processes, file names, and other metadata all through a simplified user interface