Maximo IT
Discover the power of IT service management (ITSM) and IT asset management (ITAM) combined in a single platform.
IT Asset Management with
IBM Maximo Application Suite
Pragma Edge’s IBM Maximo IT is a robust solution for IT Service Management (ITSM) and IT Asset Management (ITAM), designed to empower organizations in effectively managing their IT infrastructure and services alongside asset management. With the addition of Maximo IT as a key new feature to the IBM Maximo Application Suite, users gain access to a single, integrated platform for ITSM, asset management and service desk functions. This integration simplifies IT management and streamlines processes and collaboration in service delivery, asset utilization and rate of change in support of an efficient, high-velocity business. The Maximo Application Suite allows users to sign on to a single integrated platform to access Maximo IT, enterprise asset management of IT/OT assets and processes through a single pane across the business. This integration minimizes data silos and promotes data sharing, providing an enhanced user experience with standardized practices.
Maximo IT empowers agile management of digital services and adapts to the velocity of customer requirements. It prioritizes integration, quality and efficiency across tasks, processes and decisions. Additionally, it simplifies installation and administration while enhancing the user experience through improved data sharing, streamlined workflows, automation, and a contemporary user interface. With expanded insights into asset depreciation, management of linear assets, maintenance cost tracking, and planning and scheduling capabilities, your organization will be well-equipped to enhance service quality, boost productivity, and ensure IT reliability.
IT Asset Management
An effective IT asset management system empowers organizations to make well-informed business decisions. With Maximo IT, you can efficiently manage, monitor, and track your software licenses, hardware asset statuses, contracts, and more. Having a single source of truth makes asset tracking becomes simpler and more efficient, positively affecting inventory management and the onboarding process for new teams. The IT Asset Management (ITAM) process delivers real-time data on the condition of all your devices, enabling you to enhance asset utilization and boost user productivity.
IT Service Management
Streamline your IT service management by enabling issue reporting through ticketing, service requests, and chat support for your end users. With all essential IT Service Management (ITSM) information consolidated in one location, your service teams can benefit from a more efficient ticketing system, enhanced IT service delivery, and a responsive incident management process, along with improved configuration management. Additionally, the Workflow Designer automates ticket responses, change management approvals, and problem resolution, while also supporting the IT asset lifecycle.
Processes in Maximo IT
The following processes are supported by IBM Maximo IT areÂ
- Asset Lifecycle Management
- Service Catalogue
- Service Requests Management
- Incident Management
- Change and Release Management
- Problem Management
- Work Order Management
- Inventory Management
- Configuration Management
- Procurement Management
Benefits of Maximo IT
Improve self-service & user experience
Encourage self-service by presenting available services, listing solutions to common issues and ensuring live agent chat capabilities for fast resolution to issues.
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Increase first call resolutions
Improve customer experience by providing your service agents information such as tickets and resolution, troubleshooting guides, and automation scripts.
Strengthen critical environments
Achieve a holistic connected service experience through workflow integration across the IT teams, employees, and the customer experience.
Empower IT/OT collaboration
Create greater transparency into the workflows across IT and OT users, processes and infrastructure.
No-effort integrations
Seamlessly use integrations and workflows across tasks, processes, and decisions to prevent downtime.
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Increase system defense
Embed security through processes and data for stronger defense and rapid recovery in day-to-day operations enabling both agents and site reliability engineers.
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