watsonx Assistant
Offering consistent and smart customer service across all communication platforms and interaction points through the use of conversational AI.
watsonx Assistant
IBM watsonx Assistant represents a pioneering conversational artificial intelligence platform engineered to alleviate the challenges inherent in traditional support structures. Its core mission is to elevate the quality of interactions with prospects, customers, and employees by delivering exceptional experiences. Pragma Edge, is proud to offer this innovative solution to our clients, enabling them to enhance their customer service and support capabilities.
This innovative platform harnesses the power of formidable large language models (LLMs) that are dependable and integrates them into a user-friendly interface. watsonx Assistant empowers your teams to create AI-driven voice agents and chatbots capable of providing automated self-service support. These digital entities seamlessly span across all communication channels and touchpoints while effortlessly integrating with the vital tools that drive your business operations. In essence, Watson Assistant simplifies and enhances the way you engage with your audience.
Enhance your customer service representatives’ capabilities and expand the reach of your team’s most effective methods, valuable insights, and critical data in real-time across all interactions.
Introducing a natural language AI chatbot that comprehends human conversations and enhances the customer experience.
Establish seamless connections between the various customer engagement channels and the systems, tools, and operational processes fueling your business. This integration can be achieved without the necessity to migrate or change your existing technology stack.
Safeguard both your chatbot’s data privacy and your customers from vulnerabilities by enhancing scalability and bolstering security measures.
Deploy a chatbot without the need for coding expertise. Train it with just a handful of questions or immediately utilize our pre-designed chatbot templates.
Provide your AI voice chatbot with a warm and approachable tone. Implement IBM Watson Assistant over the phone to enhance the quality of customer support.
