Partner Engagement Manager
IBM Partner Engagement Manager Standard
IBM Partner Engagement Manager Standard (PEM) enables faster onboarding, collaboration, interaction, monitoring, management, and visibility into the activity flow between companies and their partners, customers, and suppliers. Partner Engagement Manager (PEM) significantly reduces the time and resources required to onboard new partners while enhancing the ability to manage and maintain existing partners. By standardizing and automating processes, PEM helps to limit costly manual errors and increase efficiency, by enabling partners to maintain their records.
IBM Partner Engagement Manager Standard significantly reduces the time and resources required to onboard new partners while managing and maintaining existing partners. By automating the onboarding process, the Partner Engagement Manager limits costly manual errors and increases efficiency as partners can maintain their records.
Pragma Edge has significant experience with helping customers design and configures optimized onboarding business processes into Partner Engagement Manager. To speed Partner Engagement Manager deployment projects’ time to market, Pragma Edge is the only IBM Partner offering “Deployment Accelerators” that deliver standard onboarding workflows for IBM Sterling B2B Integrator and IBM Sterling File Gateway out-of-the-box.
IBM Partner Engagement Manager Standard is the right solution
addressing the following business challenges
REST APIs enable integration with IBM, third party or customer applications.
Online visual designer for forms and workflows enables personalization with minimal development efforts.
Choices on where to store sensitive partner data.
Companies that have large B2B communities can now centrally manage their partner’s contact data and certificates.
Customer/Partner onboarding times are excessive.
Customer/Partner onboarding SLAs missed.
Customer/Partner processes lead to customer satisfaction issues.
Partner information collection and storage is done using duplicate and disparate systems and processes.
No defined workflow process for consistent customer onboarding.
Optimize partner onboarding processes
Centrally manage contact and certificate data to eliminate manual, repetitive tasks while progress dashboards monitor activity, performance and SLA compliance.
Accelerate time to revenue
Reduce onboarding time across applications, help manage partner relationships across your organization and encourage collaboration with partner communities with an extensible self-service platform.
Flexible deployment options
Choose from private, public and local cloud options or a hybrid approach based on your IT strategy and data security requirements.
Key features of IBM Partner Engagement Manager Standard
Centralized partner onboarding
Trading partner and business user self service
Campaign management
Hybrid deployment options
Data Synchronized data between IBM Sterling / SFG and IBM PEM
Simplified onboarding and maintenance campaign (one campaign to onboard, one campaign for maintenance for any type of protocol or transaction)
Supports all PULL and PUSH FTP, FTPS, SFTP out of the box
PEM Software provides the ability to add and remove file types , Add MFT regular expressions
Provides the ability to setup and automate B2Bi transactions in IBM PEM Software ( EDI , EDIFACT, XML, flatfile and other formats supported in IBM Sterling B2B Integrator)
Enable Self certification of trading partners
Supports migration of code to higher environments
Ability to add and setup workflows without impacting customer
Provide the ability for partners to update the host, username, password and certs as self-service for FTP, FTPS, SFTP and AS2 protocol.
Campaign to detect the password that are over 6 months / set time period and send a notification
Campaign to detect going to expire certs and lunch a activity to update the certs
Campaign to information trading partner about cert changes that happens parodically and provide self-service to update all the trading partner certs
Provides ability to send notifications to the trading partners based on protocol or to all partners
Partner Engagement Manager (PEM) Software provides a excel utility to set ups envelopes
Provides contact verification campaign to verify the contact info of trading partners on a periodic basis
Provides ability to decommission a trading partners
Provides ability to have parent and sub-account / TPA
Delivers a complete Dev – Ops delivered Model
Provided End to End visibility of the transactions and files
IBM Partner Engagement Manager Standard - FAQ's
IBM Sterling Partner Engagement Manager (PEM) is a software based engagement system that enables faster onboarding, collaboration, interaction, monitoring, management, and visibility into the interactions between companies and their partners, customers, and suppliers.
IBM Sterling Partner Engagement Manager (PEM) is a software-based engagement system that enables faster onboarding, collaboration, interaction, monitoring, management, and visibility into the interactions between companies and their partners, customers, and suppliers.
IBM PEM Portal (PEM Portal) is an engagement system that enables faster onboarding, collaboration, interaction, monitoring, and visibility of activity flows between an enterprise and their partners, customers, and suppliers.
