IBM Partner Engagement Manager with Pragma Accelerator
Partner Engagement Manager offers differentiating approaches to how companies collaborate and manage their partner relationships including on-boarding and self-service capabilities. The Partner profile and technical requirements data that is captured is managed independently of the applications that consume it. This eliminates the redundancy of having to on-board a partner across multiple applications, reduces the costs to manage on-boarding processes and leads to faster time-to-revenue from the relationship.

IBM Partner Engagement Manager with Pragma Accelerator

Partner Engagement Manager offers differentiating approaches to how companies collaborate and manage their partner relationships including on-boarding and self-service capabilities.

The Partner profile and technical requirements data that is captured is managed independently of the applications that consume it. This eliminates the redundancy of having to on-board a partner across multiple applications, reduces the costs to manage on-boarding processes and leads to faster time-to-revenue from the relationship.

IBM Partner Engagement Manager with Pragma Accelerator

IBM Partner Engagement Manager (PEM) is a software as a service (SaaS) based engagement system that enables faster on boarding, collaboration, interaction, monitoring, management, and visibility into the activity flows between companies and their partners, customers, and suppliers. PEM significantly reduces the time and resources required to onboard new partners while enhancing ability to manage and maintain existing partners. By standardizing and automating processes, PEM helps to limit costly manual errors and increase efficiency, by enabling partners to maintain their own records.

IBM Sterling Partner Engagement Manager significantly reduces the time and resources required to onboard new partners while managing and maintaining existing partners. By automating the onboarding process, Partner Engagement Manager limits costly manual errors and increases efficiency as partners can maintain their own records.

Pragma Edge has significant experience with helping customers design and configure optimized onboarding business processes into Partner Engagement Manager.

To speed Partner Engagement Manager deployment projects’ time-to-market, Pragma Edge is the only IBM Partner offering “Deployment Accelerators” that deliver standard onboarding workflows for IBM Sterling B2B Integrator and IBM Sterling File Gateway out-of-the-box.

Partner Engagement Manager is the right solution addressing the following business challenges

  • REST APIs enable integration with IBM, third party or customer applications.
  • Online visual designer for forms and workflows enables personalization with minimal development efforts.
  • Choices on where to store sensitive partner data
  • Companies that have large B2B communities can now centrally manage their partner’s contact data and certificates.
  • Customer/Partner onboarding times are excessive
  • Customer/Partner onboarding SLAs missed
  • Customer/Partner processes lead to customer satisfaction issues
  • Partner information collection and storage is done using duplicate and disparate systems and processes
  • No defined workflow process for consistent customer onboarding

Benefits of IBM Sterling Partner Engagement Manager

Optimize partner onboarding processes

Centrally manage contact and certificate data to eliminate manual, repetitive tasks while progress dashboards monitor activity, performance and SLA compliance.

Accelerate time to revenue

Reduce onboarding time across applications, help manage partner relationships across your organization and encourage collaboration with partner communities with an extensible self-service platform.

Flexible deployment options

Choose from private, public and local cloud options or a hybrid approach based on your IT strategy and data security requirements.

Key features of Partner Engagement Manager

  • Centralized partner onboarding
  • Trading partner and business user self service
  • Campaign management
  • Hybrid deployment options
  • Data Synchronized data between IBM Sterling / SFG and IBM PEM
  • Simplified onboarding and maintenance campaign (one campaign to onboard, one campaign for maintenance for any type of protocol or transaction)
  • Supports all PULL and PUSH FTP, FTPS, SFTP out of the box
  • Provides the ability to add and remove file types , Add MFT regular expressions
  • Provides the ability to setup and automate the B2Bi transactions in IBM PEM ( EDI , EDIFACT, XML, flatfile and other formats supported in IBM sterling integrator)
  • Enable Self certification of trading partners
  • Supports migration of code to higher environments
  • Ability to add and setup workflows without impacting customer
  • Provide the ability for partners to update the host, username, password and certs as self-service for FTP, FTPS, SFTP and AS2 protocol.
  • Campaign to detect the password that are over 6 months / set time period and send a notification
  • Campaign to detect going to expire certs and lunch a activity to update the certs
  • Campaign to information trading partner about cert changes that happens parodically and provide self-service to update all the trading partner certs
  • Provides ability to send notifications to the trading partners based on protocol or to all partners
  • Provides a excel utility to set ups envelopes
  • Provides contact verification campaign to verify the contact info of trading partners on a periodic basis
  • Provides ability to decommission a trading partners
  • Provides ability to have parent and sub-account / TPA
  • Delivers a complete Dev – Ops delivered Model
  • Provided End to End visibility of the transactions and files
IBM Sterling Partner Engagement Manager - Product Images