IBM Sterling Order Management Enables
More Efficient Relationships Among B2B Businesses
This a Total Economic Impact (TEI) study to provide readers with a framework to evaluate the potential financial impact of IBM Sterling Order Management on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using Sterling Order Management. This spotlight highlights the IBM Sterling Order Management experience for a B2B organization.
The interviewed B2B organization in the motion control technology industry deals with many unique partners across multiple channels. The organization detailed their improved ability to manage inventory, fulfill orders, develop and maintain relationships with partners, and serve their customers as a result of their IBM Sterling Order Management investment.
Quantified benefits: The following risk-adjusted quantified benefits are representative of those experienced by the companies interviewed:
Unquantified benefits. The interviewed organization(s) experienced the following benefits which are not quantified for this study:
B2B Organizations Can Drive Internal Efficiencies With Partners While Better Serving Their Customers
New profit from improved order management. Interviewees collectively described an uplift in their eCommerce conversion rates after implementing IBM Sterling Order Management. One B2B organization noted that their IBM Sterling Order Management deployment improved their ability to locate inventory across their partner ecosystem and ultimately capture and service customer demand, leading to revenue increases. They noted: “We’ve reduced the instances in which inaccurate inventory information impacts order fulfillment for our customers. Knowing where our inventory is and feeling confident about that information is one of the biggest benefits for us.” This has significantly reduced