Maximo Managed Support Services
we help enterprises achieve operational excellence through end-to-end Managed Support Services.
Maximo Managed Support Services
Reduce downtime, boost performance, and ensure operational excellence with Pragma Edge’s IBM Managed Support Services. We manage, monitor, and maintain your Maximo Application Suite (MAS) and OpenShift environments, so your team can focus on innovation, not infrastructure.
24 Ă— 7 Ă— 365 Platform Support for OpenShift & MAS
Round-the-clock monitoring and support for production and non-production environments to ensure seamless operation.
Comprehensive Monitoring
Continuous oversight of workloads, including processor utilization, memory usage, network performance, and application health
Patching & Maintenance
Regular patching, system maintenance, and performance tuning to ensure optimal performance and security
Data Backup & Business Continuity
Monthly collaboration with the client team to perform data backups, archiving, purging, & restoring as part of the disaster recovery process.
Production Support Leadership
Lead production support calls and collaborate with IBM Support on SEV1 issues to resolve critical platform incidents.
Database Tuning & Indexing
Optimize database performance through tuning and indexing, in coordination with the client team
Disaster Recovery & Backup Services
Provide robust support for disaster recovery, backup, and restore services to ensure business continuity.
IBM Support Collaboration
Manage and resolve platform-related issues, working directly with IBM Support on Problem Management Records (PMR).
Environment Refreshes
Coordinate production-to-non-production environment refreshes as requested by the client to ensure accurate staging and testing environments.
Health Checks & Reporting
Perform regular health checks for the platform, applications, and databases, providing monthly reports on system uptime and performance.
Why Pragma Edge?
At Pragma Edge, we bring together advanced technology, deep domain expertise, and real-world experience to accelerate your success with the IBM MAS.
- Advanced AI Add-ons for Maximo Application Suite: Unlock intelligence & automation with Pragma EdgeĘĽs AI capabilities to enhance MAS performance and decisions
- Deep Expertise in Red Hat OpenShift, IBM Db2, MSSQL and Oracle: Accelerate deployment, scalability, and operational efficiency through proven infrastructure expertise.
- Multi-Industry Expertise: We understands industry-specific challenges and delivers tailored solutions.
- Extensive Experience in EAM to MAS Migrations: Navigate the complexities of transitioning from legacy EAM systems to MAS with minimal downtime and maximum efficiency.