Managed Support Services
Unlock the full potential of your IT infrastructure with Pragma Edge Managed Support Services, built to optimize performance, minimize downtime, and maximize operational efficiency
Reliable, Secure B2B and MFT Operations with
Pragma Edge's Managed Support Services
Enterprises running IBM Sterling B2B Integrator and MFT face increasing complexity across partner connectivity, compliance, mapping changes, and continuous operational demand. Managing all this internally by yourself without specialized expertise or a structured support model often results in service disruptions, performance slowdowns, higher operational effort and reduced focus on innovation
Our dedicated support team keeps your B2B and MFT environments stable, scalable, secure, and always available. We manage infrastructure, applications, monitoring, automation, and daily system operations so your business stays uninterrupted while your teams focus on strategic initiatives.
With Pragma Edge Managed Support Services you experience continuous uptime, faster incident resolution, secure data exchange, and seamless process flow without operational stress or resource load.Â
Challenges with Running IBM Sterling Without Expert Support
Managing IBM Sterling B2B Integrator and MFT environments internally appears feasible at first, but the complexity increases significantly as partner networks grow, file volumes rise, and compliance expectations evolve. Without structured operational support, organizations often run into functional, performance, and scalability constraints that impact overall business continuity.
Many teams face challenges such as:
- Complex multi partner integration across protocols and formats
- Slow onboarding cycles with repetitive configuration effort
- Scalability issues during peak transaction volume
- Ongoing mapping and partner setup effort draining IT time
- Limited in house expertise for upgrades, patches, mapping, & tuning
- Visibility challenges across transactions, failures, & message queues
- IT teams overloaded with operations instead of strategic work
- Increasing regulatory compliance and audit pressure
Complete Managed Services for Enterprise Operations
Our Managed Services deliver a unified, end-to-end support framework that empowers your business to operate smarter, faster, and more efficiently. From ensuring platform reliability to optimizing every layer of your environment, we help you reduce operational burdens, enhance user experience, and drive long-term value across your enterprise.
Fully Managed Services
Pragma Edge manages the entire IBM Sterling environment whether deployed on-premise, in the cloud or in a hybrid setup. This includes infrastructure, platform operations, application workflows, partner ecosystem onboarding, monitoring and continuous performance optimization.
- 24x7 monitoring and support
- Infrastructure, application and platform administration
- Integrated incident, problem and change management
- Proactive performance optimization and capacity governance
- Execution aligned with SLAs and SLOs
- Continuous improvement programs for reliability and scale
- Streamlined and automated partner ecosystem enablement , including transformation and mapping changes and business workflow updates
Platform Managed
Hosted on scalable cloud infrastructure, giving organizations full autonomy over their environment’s architecture, configurations, and performance optimization. This ensures greater flexibility, faster scaling, tailored resource allocation, and the ability to fine-tune performance based on workload demands, without the overhead of managing underlying hardware.
- Streamlined Platform Management
- 24/7 monitoring and incident management
- Performance tuning and optimization
- Managed Upgrades and patches
- Server / Health Monitor
- Configuration optimization and scalability improvement
- Disaster recovery planning and backup management
- User access and security administration
Application Managed Services
Platform layer upkeep is externally governed, enabling smoother releases, upgrades, and operational continuity.
- Mapping changes, transformation updates and workflow optimization.
- Accelerated partner onboarding and configuration
- Monitoring and corrective actions on application jobs
- Support for business process orchestration
- Onboarding visibility and process efficiency improvements
- Ensuring uninterrupted transaction flow and error-free operations
Managed Support Operations - Day to Day Platform Administration
Pragma Edge provides comprehensive day-to-day administration of your IBM Sterling environment, ensuring smooth and uninterrupted operations. Our team continuously monitors system health, performs regular performance tuning, and maintains data integrity through log purging, data redistribution, and index optimization.
As your environment evolves, we fine-tune configurations for sustained efficiency and scalability. Our team monitors and manages application jobs with proactive corrective actions, analyzes capacity trends to guide future planning, and maintains secure access governance through continuous user and permissions administration.
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Let’s discuss how you can maximize your IBM investment with comprehensive 24x7x365 managed support services and cloud solutions that protect your diverse workloads.
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